Age-related views also contribute to these trends, with 42 percent of millennials saying it is not important for their healthcare professional to know their data. Of the 18 percent of Americans that do not want to share their data, 20 percent are millennials. In addition, 23 percent do not know how to share it, and 29 percent are likely to choose money over health, compared to 15 percent of baby boomers and 22 percent of Generation X.

Fifty-four percent of U.S. healthcare professionals believe that adoption of DHRs negatively impacts time spent with a patient, the most likely of professionals in any country. Sixty-one percent indicated that AI adds to healthcare professional workloads, while 44 percent said it reduced healthcare professional satisfaction.


“Technology providers need to move from acting as vendors of products to being partners in solutions for their customers. Technology companies need to deeply understand a health system’s challenges in order to help them decide which AI and telehealth solutions could meet their needs,” said Frassica. “Healthcare institutions need to work with healthcare technology solutions providers to create a clear vision for AI and telehealth within their organization, and work together to educate and deploy it. Sharing best practices and learnings among health systems — taking the time to talk to those who are deploying AI and telehealth, and understanding the challenges and benefits, will help other organizations develop their own plans.”

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