by Lisa Chamoff
, Contributing Reporter | October 04, 2019
From the October 2019 issue of HealthCare Business News magazine
“It’s also important to not submerge, pour or spray a cleaning agent directly on to the coil as internal circuitry could be damaged,” Lucidi said. “Using an unapproved cleaning agent or using an OEM-approved cleaning agent improperly can void the warranty as well as disqualify coverage under a service contract.”
If coils need to be sent out for repair, Solmos recommends taking the extra time to package them securely before they are shipped.
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“Make sure to leave 2 to 3 inches of packaging material between the coil and the inner wall of the box,” Solmos said. “Do not wrap the cables too tightly, as this may lead to damage of the strain relief.”
Lucidi recommends being sure that your provider is able to replace worn and damaged cables, versus splicing or repairing them.
"It will result in like-new performance and offer the longevity of a new coil," Lucidi said. "Consider the slogan, 'Pay me now or pay me later.' Better to address all of the failures at one time versus sending a product in for repair time and time again."
Make sure to fully vet service companies and ensure the provider is ISO 13485:2016 certified specifically for MRI coil repair, Lucidi said.
"It can’t be stressed enough that partnering with a qualified repair provider is another key to longevity and sustainable performance," Lucidi said. “Perform a thorough analysis or vendor qualification of potential MRI coil repair providers, as the third-party repair industry is currently unregulated and there is no standard of quality amongst providers. Insist on a copy of the provider’s current certificate and ensure that the scope of service includes MRI coil repair and not just MRI service. Assess the experience of the provider — their history, capabilities, approach to repair — holistic or quick-fix — loaner availability, testing processes, warranty periods and warranty rates. Cost should be one of the lower-ranked qualifiers."Back to HCB News