Change Healthcare releases the 2020 Industry Pulse Report

Change Healthcare releases the 2020 Industry Pulse Report

Press releases may be edited for formatting or style | February 10, 2020 Business Affairs
February 10, 2020 NASHVILLE, Tenn.--(BUSINESS WIRE)--Today Change Healthcare (Nasdaq: CHNG) and the HealthCare Executive Group (HCEG) published the 2020 Industry Pulse Report, an annual study that takes the pulse of healthcare executives nationwide, and reports on the challenges, issues, and opportunities they see in the coming year for healthcare.

Conducted by market research and strategy firm InsightDynamo, and commissioned by Change Healthcare and the HealthCare Executive Group, this year’s Industry Pulse Report exposes widely divergent readiness and perspectives among payers and providers around value-based care, consumerism, interoperability, and more.

The report also reveals where payers and providers are well-aligned, such as around Social Determinants of Health, specific tactics to improve consumer engagement, and the immense potential for artificial intelligence (AI) and machine learning (ML) to improve healthcare. Also, for the first time in its decade-long history, Industry Pulse Report researchers asked participants what direction they anticipate healthcare will take after the 2020 election, regardless of how the fortunes of the political parties play out.


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“This year’s report provides a fascinating look at where healthcare is in 2020,” said David Gallegos, SVP, Consulting Services, at Change Healthcare. “In our 10 years of fielding this research, I don’t think we’ve seen healthcare industry leaders so polarized on some strategic issues and so tightly aligned on others. These insights can help foster a dialogue between payers and providers about their priorities, driving collaboration to advance solutions on those issues in the year ahead.”

The 10th Annual Industry Pulse Report draws on responses from 445 healthcare leaders nationally from payer, provider, and third-party vendor organizations, and interviewed between October and December 2019. Of the respondents, 24% are C-suite, 15% are VP/SVP, and over 40% hold director titles.

Key takeaways from the 2020 Industry Pulse Report include:

Payers report being much farther along the path to value-based care than providers, with nearly two-thirds (62%) indicating their organizations are using alternative payment models, and 9% using full capitation. Meanwhile, less than half (43%) of providers say they use alternative payment models, and a mere 2% report full capitation in use. Additionally, payers (25%) are much more likely than providers (8%) to cite IT Infrastructure as a key barrier to implementing value-based care.

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