Leading health systems with network-wide access center capabilities are already automatically sharing this information through integrated platforms that offer real-time perspective into resources, while also communicating with relevant clinicians so that patients receive the care they need sooner. Eliminating the care access friction in this way also improves the experience for the providers trying to orchestrate care for their patients.
COVID-19 is an unprecedented public health crisis, but halting elective procedures was not necessary for everyone at the same time. Rational planning and orchestration could have maintained broader care access for patients and spared hospitals and health systems from making painful cost-cutting decisions that harmed valued employees.
About the author: Angie Franks is CEO of Central Logic, an industry innovator in enterprise visibility and tools to accelerate access to care.
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