Dublin, Ohio – December 1, 2020 – Updox, the only place to manage healthcare communications across both in-person and virtual care, today released its Virtual Care Playbook: Four Steps to Connecting the Dots and Piecing Together Your Virtual Care Strategy. The COVID-19 pandemic has accelerated the consumerization of healthcare, and successful healthcare practices, health systems and pharmacies are not only implementing a variety of virtual care solutions to meet patient expectations, but are connecting the dots between them to create a streamlined virtual care experience. The Updox playbook -- which comes on the heels of Updox's Virtual Care Report and survey of more than 3,000 practices on their virtual care experiences -- provides healthcare organizations with strategies on how to implement an effective virtual care strategy, sharing the real experiences of Updox customers.

Prior to the current public health crisis, the majority of patients reported being unhappy with their healthcare experiences. While many health systems and other healthcare organizations historically relied on the telephone or patient portals to communicate with patients, studies show almost 50% were not using portals to access their medical records. Considering this, as we move toward a post-COVID world, the practice of healthcare must be reinvented in order to increase patient satisfaction and engagement.

"Patients today are demanding faster, more convenient access to healthcare. That's driving all practices, regardless of size, specialty, or location, to transform and modernize all aspects of care as patient preferences continue to shift," said Michael Morgan, CEO, Updox. "While nearly 94% of practices have reported using telehealth as a result of the COVID-19 pandemic, it's imperative that providers remember telehealth is just one piece of the puzzle. The next step is for all healthcare organizations to implement a custom virtual care strategy that is tailored to a practice's specific needs to create the ideal experience for their patients. Our playbook collects best practices across the full scope of healthcare to help providers and make that process as seamless as possible."
Seeking a way to save staff time and effort, Williamsburg Drug Co. adopted multiple Updox solutions -- including Secure Text, Broadcast, Video Chat, and more -- to ensure the pharmacy was running more efficiently. According to Adam Brown, CPhT, director of IT and CLIA Laboratory manager for Williamsburg Drug Company, "Everything we get from our individual Updox solutions add up to big savings. Leveraging Secure Text, for example, we have increased staff productivity by 30% while simultaneously reducing patient no-shows to zero. Utilizing electronic fax and forms has also made a world of a difference, as the pharmacy has saved roughly $1,000 a month on office supplies. Thanks to Updox, our pharmacy is more profitable and efficient than ever."

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