In a post-pilot survey, WellSpan found that 97 percent of patients agreed or strongly agreed that physicians using Nuance DAX were more focused, personable, and engaged during their visit compared to their previous visits where Nuance DAX was not used. Among physicians using Nuance DAX that were surveyed, 80 percent said they could use the time they previously needed to complete documentation and administrative tasks to see more patients. With the use of Nuance DAX, patient wait times for one physician decreased by a total of nine minutes.
"WellSpan has been a longtime leader in utilizing Nuance technology to improve patient care and clinician satisfaction, and with the expanded deployment of Nuance DAX, they are a forerunner in using ambient technology in a primary care setting notable for a highly diverse range of patients," said Diana Nole, Executive Vice President and General Manager of Healthcare at Nuance. "WellSpan is another excellent example of the growing number of healthcare innovation leaders that are adopting Nuance ambient clinical intelligence technology as part of a comprehensive strategy to increase care quality and access, improve patient experience and physician satisfaction, and take major steps forward to alleviate physician burnout."
About WellSpan Health
WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization is comprised of a multispecialty medical group of more than 2,600 physicians and advanced practice providers, a regional behavioral health organization, a home care organization, eight respected hospitals, more than 20,000 employees, and more than 200 patient care locations. WellSpan is a charitable, mission-driven organization, committed to exceptional care for all, lifelong wellness and healthy communities.
About Nuance Communications, Inc.
Nuance Communications (NASDAQ: NUAN) is a technology pioneer with market leadership in conversational AI and ambient intelligence. A full-service partner trusted by 90 percent of U.S. hospitals and 85 percent of the Fortune 100 companies worldwide, Nuance creates intuitive solutions that amplify people's ability to help others.
Trademark reference: Nuance and the Nuance logo are registered trademarks or trademarks of Nuance Communications, Inc. or its affiliates in the United States and/or other countries. All other trademarks referenced herein are the property of their respective owners.
Back to HCB News
