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UC San Francisco to use Philips HealthSuite to enhance patient experience with AI, address interoperability issues

Press releases may be edited for formatting or style | May 28, 2021 Health IT
Amsterdam, the Netherlands and San Francisco, CA – Royal Philips (NYSE: PHG, AEX: PHIA), a global leader in health technology, and the University of California, San Francisco (UCSF), a world-class biomedical research hub and health system, today announced a partnership to develop technology that will enable a modern, more streamlined experience for patients and set a new standard for healthcare delivery.

UCSF will use Philips HealthSuite to oversee the development of technologies that leverage Artificial Intelligence to enable personalization and make it easier for patients to select providers, access their health information and receive virtual care at home, while also easing the burden on care providers with intuitive workflows and real-time decision support. Philips’ open API-based ecosystem will foster the level of third-party innovation that, combined with UCSF’s clinical expertise, can achieve these goals. With end-to-end interoperability and orchestration, the cloud-based system enables Philips’ products, systems, devices and services to work seamlessly with those developed by partners and third parties, reflecting the diversity of delivery systems and technology partners held by both Philips and UCSF.

Address lack of interoperability

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The work will address the significant challenge of integrating data from the multitude of often incompatible software systems that generate and track patient information, a problem that is intensifying as health systems expand their networks and extend care beyond hospitals and clinics into the community. The lack of interoperability often requires manual re-entry or hunting down of data among the different systems. Integrating these different data streams will ease the burden on clinical staff, provide richer analytics and enable more coordinated orchestration of care across diverse settings.

“Our goal in partnering with Philips is to serve our patients better,” said Aaron Neinstein, MD, associate professor of medicine and director of clinical informatics at UCSF’s Center for Digital Health Innovation. “The services we enable on this platform will help people more easily find the right provider for the care they need, eliminating the worries and delays people often experience. We know that people need convenient access to care, whether for their acute symptoms or chronic conditions, and we can provide a more comprehensive, continuous feeling of support from their care team enabled by virtual and in-person experiences across their care journey.”

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