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RevSpring announces outbound IVR integration with Epic now available in Epic App Orchard

Press releases may be edited for formatting or style | September 07, 2021 Health IT
NASHVILLE, TN (September 7, 2021) — RevSpring, the leading provider of patient financial engagement and payment solutions, today announced that IVR Advantage™ is now available with Epic for outbound calling, offering the ability to efficiently execute outbound communications and seamlessly update account notes for patients. The new capability provides Customer Support Representatives (CSRs) with the insight they need to understand engagement steps on accounts for transparency and consistency.

RevSpring’s proprietary outbound IVR solution—now available in App Orchard—automatically updates account notes for a specific patient based on the call result, saving call center staff time and effort. This automated flow of information improves the quality of patient information and provides call center staff with easy access to activity history for speed, convenience, and patient consistency. Staff members are also empowered to quickly identify when a patient was called and the type of message the call involved. IVR Advantage also has integration into Epic for Inbound IVR calls and tracking, which is also available in App Orchard.

“The ability to automate the sharing of call information in real-time means our customers can now enjoy the full value of our outbound IVR solution and have full transparency of those calls,” said Jordan Kordosky, product manager, voice technologies at RevSpring. “This powerful capability eliminates the need for staff to create and manage daily workflows manually and ensures that staff has full visibility of call history within Epic to ensure a consistent patient experience.”

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Today, more than 160 Epic clients derive extended value from their patient financial engagement and payment solutions with precisely integrated end-to-end solutions from RevSpring. With the new outbound IVR integration, RevSpring now has 8 applications available in App Orchard. These applications include:

Talksoft®, which provides integrated appointment reminders and other important pre-service broadcast and 1:1 messages to prepare patients for appointments
IVR Advantage™ inbound call automation which is designed to provide a more seamless payment experience 24/7
RevSpring PersonaPay™ Payment Portal for patient self-service
RevSpring PersonaPay™ Customer Service Representative (CSR) Portal, including Assisted Payments
RevSpring mySecureBill™ payment portal
RevSpring Patient Payment Page, to process and automatically post self-service patient payments

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