Louisville, Colo - May 19, 2022 - A new survey conducted by Global Healthcare Exchange (GHX) found that senior healthcare leaders in the U.S. are most concerned about staff burnout and labor shortages when it comes to current workforce challenges. To address these issues, 80% of respondents indicated that increasing automation to reduce manual labor is a key strategy for their organization.
Since the start of the COVID-19 pandemic, it's estimated that the healthcare industry has lost 20 to 30 percent of its workforce. As a result, one in four hospitals in the U.S. anticipate critical staffing shortages according to HHS data from January 2022. Clinicians as well as non-clinical healthcare professionals across financial and operational departments cite exhaustion and burnout as reasons for voluntarily leaving the workforce.
Other workforce issues that are top of mind for healthcare executives include:
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Cost and time associated with recruiting and training new talent
Wage price wars
Ability to adapt to new operating models (change management)
Loss of talent to other industries (e.g., Big Tech)
Development of new skills required to move to value-based care (e.g., data analytics, complex logistics)
Engaging remote staff
“Not only does automating processes help alleviate the burden of a short-staffed healthcare organization, but it can also improve the work experience,” said Karen Conway, vice president, Healthcare Value, GHX and moderator of the Executive Roundtable session at Summit 2022. “For example, automating evidence-driven tasks such as scheduling follow up appointments for patients after discharge can both improve outcomes and increase efficiency and productivity, allowing employees to focus on more value-driven tasks.”
The survey also found that more than half of respondents are implementing initiatives aimed at improving the workplace experience for staff, including rewards and recognition programs, diversity and equity initiatives, improved benefits programs and providing greater access to behavioral health resources.
Key Takeaways from the Executive Roundtable Discussion
GHX hosted an executive roundtable discussion at its annual Summit in Hollywood, Florida on May 11, 2022, using the results from this survey to guide the conversation. More than 30 leaders from provider and supplier organizations joined Dr. Melody Vanoy, vice president of Diversity & Inclusion at GHX, and Ginny Clark, a holistic leadership strategist and former Director of Executive Recruiting at Google, to discuss the myriad issues impacting the workforce and generate ideas on how to solve them. Key takeaways from the discussion include:
