by
Lisa Chamoff, Contributing Reporter | July 18, 2022
From the July 2022 issue of HealthCare Business News magazine
HCB News: Do you see the pandemic altering care delivery in any fundamental, long-term ways?
AO: You've probably heard this before, but one is that the pandemic really advanced the acceptance of telemedicine. Telemedicine has been an area that in the healthcare industry we sort of dabbled in until the pandemic started. The pandemic launched our ability to put that in place and to do it in rapid fashion. We had to create alternative ways of seeing patients and addressing their needs and keeping them in their homes. I think that telehealth, now that it is launched in the way it has since the pandemic started, will just continue to advance. That's really going to require, for rural communities, that we have additional bandwidth. Many rural towns don't have Wi-Fi, they don't have broadband, and it's going to require our communities to step up and provide that because I don't think telehealth will go away.
The other change that the pandemic illuminated is the need for a flexible workforce. There's a gap in the number of nurses that are available in the marketplace, and so we have to think about how we can care for the patient in different ways going forward.
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I think work-from-home will continue. I believe that there are a fair number of jobs in the healthcare industry that do not require that the employee actually come to an office. We have found that we can be successful with employees working from home and providing flexible work options, so that the healthcare industry continues to be attractive.
HCB News: What is one of the most important lessons you've learned in your career?
AO: One of the most important lessons that I have learned, and I think this was just repeated over time as I’ve advanced through the industry over a number of years, is to always do what you do with high integrity, to always be honest in what you do, and to always do the most that you can do for the most people. Put your best foot forward, be creative, but really just demonstrate high integrity, and always remember that you have to lead with empathy, with our patients and our families, and that we’re privileged to do the work we do.
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