by
John W. Mitchell, Senior Correspondent | October 14, 2022
From the October 2022 issue of HealthCare Business News magazine
HCB News: What kind of advantages come with being a member of the BayCare Health System?
KH: When I compare the situation to the past, to a small, stand-alone hospital where I served, I see very good economies of scale day-to-day. During the height of the pandemic there was a national shortage of drugs and equipment. A system such as BayCare provides much better supply chain leverage and purchasing power. Such strength helps us to serve the medical staff better and take better care of patients.
Also, a BayCare has great resources for recruiting talent (people), The system also has good loyalty — I’ve met people who started in entry-level roles who are now in leadership. People are able to craft a career path in the BayCare Health System, which is more of a challenge in a stand-alone hospital.
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HCB News: You took on your new role in late February, has anything surprised you?
KH: All the surprises have been pleasant, especially how good the quality of life has been for my family. This isn’t my first new career adventure, so I know that every hospital and community is unique, and to expect a learning curve in the first six months.
HCB News: Do you see the pandemic altering care delivery in any fundamental, long-term ways?
KH: It remains to be seen how the lingering effects of Covid will impact community health. People were very reluctant to come into the ER during the worst of the pandemic, even though there are patients who should have shown up to the ED for care. But this is not as pronounced as a year ago. There is definitely a much bigger appreciation for patients to receive care by telemedicine. I don’t see us going back from that.
HCB News: What is one of the most important lessons you've learned in your career?
KH: When I speak one-on-one to new execs, I stress that they’re in the people business. They must be visible, transparent and genuine. And it’s not about me, the administrator, it’s about team members and their belief in me. In the end, the hospital staff gets the credit because they’re closest to the patients and medical staff.
And if you wouldn’t mind, can you share this inside message for hospital staff reading this article: Top Five in #2! The staff will know what that means.
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