In addition, commercially insured consumers reported participating in eight health management activities on average, while people with Medicaid reported engaging in six health management activities on average.
"Today's insured consumers often have fewer options for health plans, which can translate into less choice for the services they are looking for," Clarin said. "At the same time, persistent healthcare disparities are posing major public health challenges. Health systems must be able to both elevate the voice of the consumer throughout their organizations and play a leading role of lifting the health of the communities they serve."
Report authors say the healthcare industry will be increasingly challenged to identify and meet evolving consumer demands for personalized health management. The authors say that incorporating the voice of the consumer will not be easy or quick. Adopting consumer-centric principles to care delivery, and building respectful, sustainable relationships with the patients they serve, will be imperative for health systems moving forward.
Kaufman Hall surveyed approximately 3,500 healthcare consumers, reflecting a proportionate mix of age, gender, and geographic location. Respondents were also asked questions about their employment status, insurance coverage household income, physical health, and chronic health conditions to ensure a proportionate mix.
About Kaufman Hall
Kaufman Hall provides management consulting solutions to help society's foundational institutions realize sustained success amid changing market conditions. Since 1985, Kaufman Hall has been a trusted advisor to boards and executive management teams, helping them incorporate proven methods, rigorous analytics, and industry-leading solutions into their strategic planning and financial management processes, with a focus on achieving their most challenging goals.
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