Unlike car and truck deliveries today, Michigan Medicine patients and patient care teams also will be able to track their packages in real-time, and know the delivery time down to seconds using the Zipline app or website.
“Together with Michigan Medicine we are improving the health care experience by bringing prescriptions and medical needs right to patients’ doorsteps. With Zipline, getting prescriptions will be faster, more convenient and more sustainable than ever before,” said Keller Rinaudo Cliffton, CEO and co-founder of Zipline.

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“Once live, our patients will be offered the option to receive their home delivery via drone, or continue receiving packages via traditional vehicles. Zipline’s technology is also smart enough to identify addresses as eligible or not based on trees, distance, and other potential real world challenges. We look forward to working with a company who is as committed to and innovative in their approach to serving the community’s health care needs as we are.” said Dana Habers, M.P.H., chief innovation officer for Michigan Medicine and chief operating officer for pharmacy.
“This is an opportunity to not only have a positive impact on the environment, but also results in quicker service for our patients, helping make sure they have their prescription in hand when they need it,” Habers said.
Zipline is the world leader in instant delivery, with more than 540,000 commercial deliveries, primarily to hospitals and health facilities with its first platform. To date, Zipline operates on three continents, has delivered more than 5 million items, and completes a delivery every 90 seconds. Several studies have measured the impact of Zipline’s operations including a study by researchers from the University of Pennsylvania, which found an 88% reduction in Rwanda of in-hospital maternal deaths due to postpartum hemorrhage, as a result of Zipline’s logistics and delivery system. A study published in The Lancet last year found a 67% reduction in blood wastage across Rwanda because of Zipline’s service. Today each Zip flight produces 97% less CO2 emissions than a combustion engine vehicle, according to company estimates.
About Michigan Medicine:
At Michigan Medicine, we advance health to serve Michigan and the world. We pursue excellence every day in our five hospitals, 125 clinics and home care operations that handle more than 2.3 million outpatient visits a year, as well as educate the next generation of physicians, health professionals and scientists in our U-M Medical School.