Dr. Guy Lloyd, a cardiologist and specialist in diagnostic imaging who participated in the study, highlights the importance of healthcare leaders preparing for the changes of tomorrow, “AI is going to fundamentally change the way people work,” he predicts. “In my world, which is imaging, we’re going to be moving from interpretation and measuring to communications and contextualization. A challenge is making sure everyone is brought along for the ride.”
Low Trust in New Care Delivery Models
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Patients cite greater flexibility in how, where and when healthcare services are delivered as their top priority for the future, even ahead of technology solutions that enable faster detection of potential health issues; however, the flexibility of distributed care administered beyond the walls of the clinic can create challenges.
Half of clinicians are not very comfortable with delivering clinical care outside the traditional clinical environment (50 percent).
Patients are also apprehensive about new care delivery methods and are not very comfortable with at-home or out-of-clinic testing (62 percent) without supervision. Additionally, who delivers the care matters to patients. While most patients (67 percent) have a high level of trust in their family doctor, trust levels fall when considering other healthcare professionals. Slightly more than half of patients (52 percent) lack trust in healthcare workers who are not hospital doctors or nurses, midwives or pharmacists to provide appropriate health advice.
Connectivity in a Fragmented System
Perhaps some of this discomfort in new care delivery models can be attributed to low technological interoperability across the healthcare system. Just over half of clinicians say medical technologies seamlessly integrate with each other and are easy to use and intuitive (51 percent and 53 percent, respectively).
While patients and clinicians want relevant patient health data to be available across systems and platforms, this has not been fully realized. Forty-one percent of clinicians are not convinced they have timely access to reliable electronic patient records, and approximately one-third of patients (35 percent) share concerns that clinicians treating them do not have access to their relevant health data.
The Workforce is Defined by Burnout
A staggering 42 percent of clinicians surveyed reported that they are actively considering leaving the healthcare industry, according to the study. Additionally, 39 percent do not feel a sense of pride in their profession.
