Increase revenue by orchestrating the full journey
Another challenge for EHRs is that they don’t have all the information about each patient. Given that more than a third of Medicare patients see five or more physicians a year, key information may be spread across multiple EHRs. Fragmentation makes it difficult for providers to form a holistic view for managing a patient’s care.
Consider the example of a patient experiencing chest pain. Once his primary care provider refers him to a cardiologist, that may lead to a series of tests and an order for a stent. In many cases, the health system may only have visibility to the stent order. All the other activities – and the associated revenue – may go to other providers in the market.
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With automation integrated with the EHR, a clearer picture can be assembled with information gathered from the patient. From the start of the care episode, the care team can guide the patient through the appropriate steps from labs and imaging to medications all the way through follow-up care, keeping those services and revenue within the health system. It’s not only a better experience for the patient, but it also captures new revenue that might have been lost.
Making the most of technology investments
While health systems have seen benefits from the investment in EHRs, it’s time to accept their fundamental limitations. Healthcare providers that have augmented their EHRs with clinical workflow and process automation that drive precise action have seen how this automation seamlessly orchestrates care and delivers reliably consistent, quality outcomes. When employed at scale across an organization, the direct, measurable improvements are significant. For example, health systems have achieved 66% increases in care team capacity, 20% reductions in cost per case, and 80% improvements in patient experience with clinical workflow automation. Such dramatic improvements in workforce productivity, costs and revenue are what’s needed for healthcare organizations to not only survive but also thrive in today’s environment.
About the author: Matt Duffy is the chief product officer at Lumeon.
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