NASHVILLE (November 7, 2023) – RevSpring, the leading provider of healthcare engagement and payment solutions, is addressing patient-related technology challenges in rural healthcare. Leveraging Engage IQ™, launched at HIMSS earlier this year, the company is focusing efforts on coordinating patient interactions from pre-care to post-care to payment for small, rural organizations with limited resources. Rural healthcare systems and facilities can reduce effort, increase satisfaction, improve clinical and financial outcomes, and solidify patient loyalty, all while reducing reliance on multiple “bolt-on” vendors, which further decreases costs.
Rural healthcare faces major challenges nationwide: According to the Center for Healthcare Quality and Payment Reform, 170 rural hospitals have closed since 2005, and hundreds more are at risk. To preserve vital services and healthcare access, RevSpring is focusing its products, services and attention on needed actions and strategies.
Engage IQ is facilitating one connected experience to deliver an unmatched level of personalization—which inspires patients in rural healthcare markets to participate in, and pay for, their healthcare—and empowering providers to offer an overall better patient experience while reducing stress on staff. The platform is particularly relevant for healthcare systems and safety net hospitals in rural markets that frequently face greater barriers than larger counterparts.
These barriers include prohibitive technology costs, staffing constraints and limited IT resources for integration. Stretched front desk staff and a frequent lack of call center support also create strains on patients and staff during pre- and post-care engagement. Engage IQ integrates well with existing EHRs to round out engagement and payment capabilities. Other costs are streamlined—such as the need for multiple bolt-on vendors—to deliver an overall affordable solution that returns positive ROI and a better patient experience.
“End-to-end technology solutions from RevSpring are giving rural healthcare systems all the benefits of innovation enjoyed by much larger health systems in urban markets,” said Scott MacKenzie, CEO at RevSpring. “We are delighted to help smaller independent healthcare systems reap the rewards of connected intake, clinical reminders, and billing and payment systems all working together. Such integration puts smaller rural healthcare providers on a more level playing field in today’s financially stressed healthcare industry.”