BURLINGTON, Mass., Aug. 15, 2024 /PRNewswire/ -- Nuance Communications, a Microsoft company, announced Thursday that Northwestern Medicine has selected Dragon® Ambient eXperience™ (DAX™) Copilot embedded in Epic as its ambient voice solution and is deploying it within its enterprise. Amplified by the power and scale of Microsoft Cloud for Healthcare, DAX Copilot is enabling physicians at Northwestern Medicine to turn their conversations with patients into a powerful productivity tool to reduce administrative burdens associated with clinical documentation and help improve overall patient experiences.
In 2023, approximately 53% of physicians reported feeling burned out (The Institute for Functional Medicine). Additionally, research from the KLAS Arch Collaborative found that physicians at academic medical centers are the second-most burned out, as these organizations have more complex workflows that increase stress and after-hours documentation (Understanding & Addressing Trends in Physician & Nurse Burnout 2024). DAX Copilot allows Northwestern Medicine physicians to automate clinical documentation and streamline repetitive, time-consuming tasks. This solution aligns with the health system's commitment to leveraging innovative technologies to support its academic, research and administrative functions.
Physicians using DAX Copilot benefit from several key outcomes, as validated with system use data, including:
Improved patient access to care. Physicians using DAX Copilot at Northwestern Medicine in at least 50% of encounters are seeing an additional 11.3 patients per month on average.
Boosted physician satisfaction by alleviating administrative burdens. For example, DAX Copilot users at Northwestern Medicine saw a 24% decrease of time in notes and a 17% decrease in "pajama time," or late-night administrative tasks, on average.
Improved financial outcomes with accurate clinical documentation, improved retention, and additional revenue from increased throughput and incremental services. For example, Northwestern Medicine DAX Copilot users have realized higher Level of Service coding.
"We are already seeing the significant benefits of DAX Copilot as it is materially enhancing our ability to provide exceptional patient care by reducing the administrative burden on our physicians," said Doug King, senior vice president and chief information officer of Northwestern Memorial HealthCare.
