Ideal outcomes of the collaboration include:
Anticipate Patient Outcomes: Harness patient feedback to predict clinical and operational outcomes, such as readmission rates, length of stay, and adverse clinical outcomes.
Close the Gap Between Experience and Performance: Identify correlations between patient and clinical outcomes, providing healthcare leaders with the insights needed to address care gaps before they impact performance.
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Develop Modern Experience Measurement: Define key elements of modern patient experience measurement that reflect real time performance, patient reported outcomes, and align to patient centered principles.
Foundational Analyses with Leading Health Systems
An initial analysis of clinical and patient experience data from mutual clients University of Utah Health, Memorial Hermann Health System, and Stanford Health Care demonstrates the power of patient experience to drive better healthcare outcomes.
Key findings included:
Patients having a positive perception of communication with their caregivers was significantly associated with reductions in length of stay, 30-day readmissions, and emergency room visits.
Among inpatients with limited healthcare access, those who did not feel that their preferences were considered in their discharge plan were more likely to visit the emergency department within 30 days.
Better provider explanations could help mitigate the impact of adverse clinical events. Patients who rated provider explanations negatively exhibited significantly worse overall patient satisfaction when complications occurred, an effect that reversed when patients positively rated provider explanations.
Participating hospital leaders praised the collaboration and the insights delivered in the pilot.
“The combined analytics power of Qualtrics and Vizient allows us to break down data silos and gain actionable insights that directly enhance patient care,” said Dan Lundergan, CEO at University of Utah Health Hospitals and Clinics. “By understanding the connections between quality measures and patient experiences, we are better equipped to deliver high-value, patient-centered healthcare.”
“This collaboration is a transformative step forward for health care. The ability to integrate and analyze diverse data sets in meaningful ways will power even more focused improvement efforts, ultimately fulfilling our commitment to creating more value for patients and populations,” said Memorial Hermann Health System COO, Erin Asprec.
