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Vizient and Qualtrics Announce Strategic Partnership to Develop Predictive Experience Metrics for Healthcare Performance

Press releases may be edited for formatting or style | September 18, 2024

“We’re excited to participate in this innovative collaboration with Qualtrics and Vizient,” said David Entwistle, President and CEO of Stanford Health Care. “By leveraging comprehensive data analysis, we can redefine patient experience and operational excellence, ensuring that every decision we make is closely aligned with our patients’ needs and preferences.”

Next Steps and Industry-Wide Application

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Opportunities for other health systems to participate are expected to be rolled out following the completion of this initial phase with University of Utah Health, Memorial Hermann, and Stanford Health Care. The partnership will empower healthcare systems to take an innovative, data-driven approach to improving patient satisfaction and clinical outcomes, positioning them for long-term success in an increasingly value-based care environment.

About Vizient, Inc.

Vizient, Inc., the nation’s largest provider-driven healthcare performance improvement company, serves more than 65% of the nation’s acute care providers, including 97% of the nation’s academic medical centers, and more than 35% of the non-acute market. The Vizient contract portfolio represents $140 billion in annual purchasing volume enabling the delivery of cost-effective, high-value care. With its acquisition of Kaufman Hall in 2024, Vizient expanded its advisory services to help providers achieve financial, strategic, clinical and operational excellence. Headquartered in Irving, Texas, Vizient has offices throughout the United States. Learn more at www.vizientinc.com.

About Qualtrics XM® for Healthcare

Qualtrics helps healthcare and life sciences organizations design experiences that improve satisfaction, loyalty, and trust. Qualtrics helps organizations deliver a seamless and compassionate healthcare experience by optimizing the moments that matter most to patients, employees, and communities. Qualtrics delivers the most comprehensive platform for strategic experience management, helping healthcare organizations listen to patients and employees on their terms, uncover what matters most and act quickly to create meaningful impact. In doing so, experience data can be paired with quality, operational and financial data to articulate real value. The AI-powered solutions help leaders understand the key drivers of patient and employee behavior, predict what they want and automate actions that make it faster, easier, and more efficient to personalize experiences at scale. Qualtrics is a CMS-approved vendor for all required CAHPS programs, and a HITRUST-certified and FEDRAMP-compliant experience management platform, so organizations can confidently collect and analyze data knowing sensitive information is secure. To learn more, please visit qualtrics.com/healthcare.

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