Service and distribution organizations often face challenges in finding a unified software platform to manage their entire operations. Multiple disconnected applications and manual processes lead to inefficiencies, increased costs, and a higher risk of errors, making it difficult for businesses to scale effectively.

Before partnering with Legendary Supply Chain in 2016, Shared Imaging faced these issues and needed a connected, cloud-based solution to streamline their operations and facilitate growth. They required a platform that would allow them to move away from manual workflows to an advanced, automated system.

Legendary Supply Chain, a comprehensive supply chain management solution built on Salesforce, offered Shared Imaging the functionality they needed. The Legendary platform offers end-to-end functionality that HTM organizations need—inventory management, repair, service, asset management, warehouse management, logistics and more—all in a single database. With real-time visibility, advanced reporting, and centralized data, businesses like Shared Imaging gain the tools needed to optimize operations and support growth.

Since partnering with Legendary Supply Chain, Shared Imaging has been able to dramatically scale their business, doubling in size. Here are some of the ways Shared Imaging uses the Legendary platform:

• Connected Purchasing: Shared Imaging has implemented a structured purchasing approval process that connects to their Accounting. Users benefit by going to one place to manage their workflows, from beginning to end.
• Centralized Data: All data is securely maintained in the cloud, enabling real-time visibility and tracking.
• Fleet Management: Preventative maintenance scheduling, tracking, scheduling, and deployment are all managed on the Legendary platform. Features like checklists and attributes help to minimize equipment downtime. Every service event is documented, with automated email updates sent to customers throughout the process.
• Vendor Service Management: Shared Imaging can track service agreements with vendors, monitor trailer uptime, and streamline dispatch and scheduling. Users can track warranty periods and categorize vendor service agreements by coverage type.
• Advanced Reporting: Enabled detailed analytics for expense prediction and operational decision-making.

David Stachowiak, VP of Asset Management at Shared Imaging, says, “Legendary Supply is helping Shared Imaging by automating every process in our organization...that white-glove service that Shared Imaging provides, Legendary is doing that on the back end.”

With Legendary Supply Chain, Shared Imaging is poised to adapt to evolving business needs. Their future plans include enhancing vendor management, improving onboarding, and expanding inventory and asset management. Ongoing updates from Salesforce and Legendary ensure they remain at the forefront of innovation, positioning Shared Imaging for continued growth. Legendary Supply Chain helps service and distribution companies streamline operations with scalable, customizable solutions that improve workflow integration, reduce inefficiencies, and enhance service quality.

To learn more about how Shared Imaging uses Legendary Supply Chain, visit here: https://www.legendarysupplychain.com/customer-spotlight-shared-imaging

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