As we move into 2025, healthcare will continue to evolve as it always does, presenting both opportunities and challenges for physicians. As we transition to a new presidential administration, novel healthcare legislation will no doubt become a hot topic for a demanding healthcare ecosystem.
In this time of change, online communities will stand out as a vital support system for physicians navigating shifting policies and regulations. For years, online provider communities have served a key role for physicians seeking to connect, collaborate and have informed conversations with their peers across the country in real time. I believe these safe spaces will become even more important to physicians and the broader healthcare industry in 2025 and beyond.
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Venkatgiri (Giri) Vandali
Healthcare’s high costs and consumer unhappiness with the industry will likely reach a flash point in 2025. Healthcare insurance premiums and overall industry costs are projected to rise yet again. Yet the U.S. continues to lag in outcome quality. Member and patient experiences generally remain fragmented and far less digital than they could be. Regulators, employers and consumers will push back.
AI can help the industry address its cost, quality and efficiency issues. AI, which includes generative AI, machine learning and natural language processing, can record and summarize data in a few minutes. Healthcare organizations can save hours every day when AI captures patient data at the point of care, in medical records, during call center interactions, and so on. Generative AI delivers comprehensive data about patients and clinical guidelines in seconds so providers and care managers can make better decisions. AI streamlines operations, with AI agents embedded in systems handing off data to other AI agents. All of this adds up to substantial productivity gains and potential cost savings.
Cost improvements visible to consumers haven’t materialized yet. But in this next year, healthcare organizations will zero in on translating AI’s efficiencies into reducing care and coverage costs. Watch for them to be focused about how and where they deploy AI. The key metrics will be whether an AI initiative clearly reduces costs while enabling better service and health outcomes.
- Venkatgiri (Giri) Vandali, President of Healthcare and Life Sciences, Firstsource
