by
Barbara Kram, Editor | April 22, 2009
Longmont, Colorado - Sonora Medical Systems, the world's leading supplier of after market products, training, depot-level repair and support services, and test equipment to the medical imaging market, is pleased to announce the release of the Ultrasound Guru 2.0™, 24/7 on-line technical support. The Ultrasound Guru™ is a web-based portal which allows users to quickly resolve technical support inquiries 24/7 without directly contacting a representative at Sonora Medical Systems or poring through service manuals.
The power of the Ultrasound Guru™ is in the community-driven, peer-reviewed, knowledge database which can be accessed and searched by users to find the answer to a given probe or system related problem.
"We have had many requests from Biomedical and Clinical Engineers, as well as multi-vendor service providers who have attended our college accredited ultrasound system training courses for 24/7 technical support that focused on symptoms, diagnosis, and solutions for troubleshooting ultrasound systems and probes. The active database was designed to grow as new case studies are added after each successful repair cycle, which is outcomes based linking symptoms with actual cures. In addition to serving our domestic users we are also able to reach our customers on a global basis by utilizing this 24x7 web-based knowledge portal approach. And best of all there is no software or hardware to buy to access the Guru," said
G. Wayne Moore, President and CEO of Sonora Medical Systems.
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The Ultrasound Guru is a free service to all who have attended ultrasound service training classes at either Sonora or Axess Ultrasound. The Guru will be shown live in the Sonora/Axess booth number 735 at the upcoming Association for the Advancement of Medical Instrumentation (AAMI) meeting in Baltimore, June 6-8.
In addition to designing and manufacturing industry unique ultrasound test devices, Sonora Medical Systems, located at 1751 S. Fordham Street, Suite 100, Longmont, CO 80503, is the largest and fastest growing ultrasound and MRI depot-level repair company in the United States. Sonora's operations are certified to the ISO9001 and 13485 quality standards.
