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ARx Spells the Difference in Hospitals Staying Afloat

by Rabia Paracha, Staff Reporter | April 29, 2009
Merle Glasgow,
ARx VP of Sales & Marketing
Business, administrative, and office functions of a hospital are almost as important as the clinical functions to the quality of care provided. In fact, these office functions can spell the difference in staying afloat. The most successful provider organizations recognize the need for a business partner who can generate all the revenue to which the organization is entitled.

ARx, LLC, a Tennessee-based company has provided business office operations and revenue cycle services to hospitals of all sizes since 1997. ARx clients include some of the largest health care organizations in the country as well as community and rural institutions and an increasing number of Critical Access Hospitals.

Many companies offer claims management, billing and collections, but ARx is unique in its expertise in hospital administration. The company was founded by administrators from major hospital chains.

"We're not a collections agency or a company that buys back debt from hospitals. There are a lot of players like that," said J. Merle Glasgow, Vice President of Sales and Marketing. "As business office specialists, we are a value-added extension of the hospital's back office operations."

With over 115 years of combined health care industry experience, the ARx executive and operations management team takes a hands-on approach to complement their clients' existing business office infrastructure to improve results, reduce accounts receivable (A/R) days, increase cash collections and enhance overall financial performance.

"With everything changing and evolving, especially government payors such as Medicare and Medicaid, it is key to stay on top of current regulations," Glasgow said. "You might be leaving money on the table when it comes to reimbursements if you're not up to speed on the current rules and guidelines." He noted that hospitals are faced with particular stresses now as Medicare is using third parties to audit and recoup past claims paid. Hospitals that aren't billing correctly leave themselves open to these recoveries, along with violations and penalties if CMS finds it has overpaid.

Another core competency of ARx lies in their database compatibility. "We are not a technology company trying to get into the service space. We don't sell technology so our core focus is service within the hospital business office," Glasgow said. "We have integrated with all the major IT systems out there and patient accounting systems. We are very flexible when it comes to being able to receive data feeds from our clients' end regardless of the format, take that data, manipulate it for maximum efficiency within our environment, and securely provide timely updates back to their systems."