Services and Support comprises all innovative and proactive service offers that allow potential malfunctions on Siemens Healthcare systems to be identified before a failure or crash actually takes place. This is made possible by the Siemens Remote Service (SRS) platform. Through service products such as the Guardian Program™, customer systems are continually and proactively monitored in real time.
Upgrades and Migration contains the syngo Evolve (system upgrade), Expand (system expansion), and Elevate (system replacement) programs. Equipped with the latest hardware and software, customers can continuously improve their hospital workflows, clinical applications, and the diagnostic functions of their systems. Specifically, syngo® Evolve CT can help prolong the time a CT system stays at the cutting edge of technological development. With syngo Evolve CT, a customer can enjoy a planned upgrade of their SOMATOM scanner within five years, typically three years after system installation.
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In addition, Siemens Clinical Education provides a variety of educational offerings tailored to customer's needs and requirements - when, where, and how they need it. From virtual education to onsite and classroom training, to printed self-study programs, Siemens Clinical Education provides imaging and therapy professionals with a variety of traditional and alternative learning methods to accommodate multiple learning preferences. Siemens helps customers to optimize the usage of their system, while obtaining continuing education credits.
*Source: "Slicing the CT Market: Next Generation, 64, and 16". www.KLASresearch.com. May 2009. KLAS Confidential Information. (Copyright) 2009 KLAS Enterprises, LLC. All rights reserved
The Siemens Healthcare Sector is one of the world's largest suppliers to the healthcare industry and a trendsetter in medical imaging, laboratory diagnostics, medical information technology and hearing aids. Siemens is the only company to offer customers products and solutions for the entire range of patient care from a single source - from prevention and early detection to diagnosis, and on to treatment and aftercare. By optimizing clinical workflows for the most common diseases, Siemens also makes healthcare faster, better and more cost-effective. Siemens Healthcare employs some 49,000 employees worldwide and operates in over 130 countries. In fiscal year 2008 (to September 30), the Sector posted revenue of 11.2 billion euros and profit of 1.2 billion euros. For further information please visit: www.siemens.com/healthcare.
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