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DOTmed 100 company International Medical Equipment and Service, Inc. has a formula for success

by Keith Loria, Reporter | August 23, 2010
A DOTmed 100
company for 2010

It was back in 2003 when Trey McIntyre started International Medical Equipment and Service, Inc., with the hopes of tapping his entrepreneurial spirit to create a company that could prosper. Over its nine years of operation, IMES has grown into a leading provider of reliable, certified, cost-saving solutions for diagnostic imaging equipment, including CT, MRI, ultrasound and X-ray.

McIntyre had worked in international sales during and after college for a capital equipment company, and learned the ins and outs of the industry.

"I've been in this business almost a decade," he says. "Before IMES, I worked in international sales and many of my international associates and the reps I worked with began to clue me in to this market. The more I learned, the more I was intrigued and excited to get started."

Identifying what he enjoys best about his job is easy for McIntyre.

"To be able to work closely with people and companies you trust, and that trust you, it sure does make this business enjoyable," he says. "But right now, all of it is pretty incredible. We are growing so quickly, every day brings a different challenge to tackle. Yet we are still agile enough to see the fruits of our efforts almost right away, and we are able to get immediate feedback on the big decisions we make."

Last year, the Fort Mill, S.C.-based company and its parts division, MedicalPartsProvider.com, moved into a new 24,000 square foot state-of-the-art warehouse.

"Growing is easy, but growing the right way is the real test of a company's character and ability," McIntyre says. "The qualities that made us great in the beginning must remain the qualities that make us great now and in the future. Beyond that, because we acquire our own inventory, I keep an eye out for the highest quality equipment and parts; as well as develop programs to bolster our already robust and renowned [quality assurance] process."

McIntyre uses two words to describe a typical day at the office: "Very crazy!" and he wouldn't have it any other way.

"I may be doing a disservice to my staff to say 'crazy,' because they all work hard, work smart, and I'm proud of how efficiently this office runs," he explains. "But I mean to say that we each operate at full tilt every day, and that's how we like it. It is our policy to respond to our customers quickly, taking the care to answer each inquiry fully, and to give our complete attention to each request."