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The benefits of an open office

by Philip F. Jacobus, CEO | January 12, 2012
Robert Manetta,
president of
Nationwide Imaging Services
Recently I visited my friend, Robert Manetta, the president of Nationwide Imaging Services. Just like New York City Mayor Michael Bloomberg, my friend Robert sits in the middle of a room surrounded by his staff. He hears everything being said and everyone can hear him. I was impressed with the three-dimensional conversation taking place in the office.

As Robert and I walked down the street to a hearty lunch at a local deli, I asked him if being in the middle of all that buzz drove him a little crazy.

Robert stopped me in my tracks and grabbed a hold of my arm and said, "Phil, think about it. When people make mistakes, I catch them. My people learn faster because they hear what I have to say. Everyone is aware of the projects that everyone else is involved in. Bottom line is, Phil, we make fewer mistakes and have more happy customers."

As I was driving home, I thought of myself sitting in my private office and in some ways how out of touch I am.

Part of being successful is watching your organization grow. You have to give up authority to subordinates if you expect your company to grow. Still, I think we can all learn a lesson from Robert Manetta and that is to stay connected with what is going on in your organization. Take the time to listen to what people are saying, find out about the problems they are experiencing and the challenges they are facing, and try to help them deal with those issues.

If you are in charge, it is probably because you have more experience and you need to go out of your way to share that experience, just like Robert Manetta does.

View all The Jacobus Report Blog Posts

About Phil Jacobus

Phil Jacobus has been involved in health care since 1977, when he visited China to sell equipment. He has done business in 35 countries and still travels extensively. Phil is active in charity, helps rural clinics and always tries to help DOTmed users when he can.

Phil is a member of AHRA, HFMA, AAMI and the Cryogenic Society of America. He has contributed to a number of magazines and journals and has addressed trade groups.

Phil's proudest achievement is that he has been happily married to his wife Barbara since 1989, who helped him found DOTmed in 1998.


Mudi Ramesh

A new facet of success

January 12, 2012 09:07

This write-up on Robert Manetta reinforces the fact that success has many facets. Phil, by sharing this story, you've highlighted that transparency in one's work at the office is one such facet. I learnt something new. Thank you!

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Gabriela Hernandez

Re: A new facet of success

January 13, 2012 11:39

Share your comments on DOTmed's Facebook page, this article is posted for everyone to view! http://www.facebook.com/#!/pages/DOTmedcom/193633137354778

Thanks for the feedback!

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Victor Cruz

Robert Manetta

January 12, 2012 02:00

Action without planning is the cause of all failure. Action with planning is the cause
of all success. Robert continued success !
Phil thanks for sharing.

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Rick Stockton

Rob Manetta

January 16, 2012 12:47

Rob is the definition of Dynamic. Watching his operation inside is an energy that fuels success. You feel the charge just being in the [Nationwide] room.

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