DOTmed Home MRI Oncology Ultrasound Molecular Imaging X-Ray Cardiology Health IT Business Affairs
News Home Parts & Service Operating Room CT Women's Health Proton Therapy Endoscopy HTMs Pediatrics
SEARCH
Current Location:
>
> This Story

starstarstarstarstar (2)
Log in or Register to rate this News Story
Forward Printable StoryPrint Comment
advertisement

 

advertisement

 

More Industry Reports

Patient Monitors – Fighting alarm fatigue, EMR integration and going wireless A look at what's new from a range of manufacturers

C-arm sector features new models, improvements in technology Flat-panel detectors are driving the market

OEMs roll out new offerings for special procedures Numerous developments in the cath/⁠angio market

RTLS market for health care to exceed $3 billion by 2022 A guide to what's new and what's coming next

PACS and RIS: Surviving a consolidated enterprise in the EMR era Managing imaging data under the EMR umbrella

Ex-Ohio State University radiologist wins $100,000 discrimination lawsuit Cited 'criticism and unattainable productivity demands'

Bearing the load: What to consider when installing ceiling-mounted equipment An imaging department needs more than operational expertise

Bringing it all in-house: Intermountain Healthcare blazes the trail in Utah, Idaho Cut costs by $8 million over four-year period

Hospitals can save millions of dollars with MES contracts Long term contracts with OEMs offer big advantages to facilities ready to commit

Parts and Service - The Full Story

by Sean Ruck , Contributing Editor
From the August 2014 issue of DOTmed HealthCare Business News magazine


Meanwhile, Bayer Multi Vendor Service offers maintenance and repair capabilities on all major brands of radiology coils, probes and imagers used in the U.S., according to Bill Kollitz, head of Bayer Multi Vendor Service. “These products are serviced in the field by our field service engineers, at our facility in Pittsburgh, and our remote facility in Tulsa, Oklahoma,” Kollitz says. However, the MVS division does not service equipment that directly competes with Bayer products, according to Kollitz.

As for getting field service engineers involved with equipment issues, Shawn Kimmel, head of U.S. Service says Bayer field service engineers respond within 30 minutes to requests in order to determine if the problem can be addressed remotely or if onsite service is necessary. When onsite service is called for, service engineers usually arrive same-day or early the following morning.
Story Continues Below Advertisement

THE (LEADER) IN MEDICAL IMAGING TECHNOLOGY SINCE 1982. SALES-SERVICE-REPAIR

Special-Pricing Available on Medical Displays, Patient Monitors, Recorders, Printers, Media, Ultrasound Machines, and Cameras.This includes Top Brands such as SONY, BARCO, NDS, NEC, LG, EDAN, EIZO, ELO, FSN, PANASONIC, MITSUBISHI, OLYMPUS, & WIDE.




For multi-vendor service dealing with CR and dry film printer service, technical support is just a phone call away, with Bayer offering free phone-based support to anyone needing it. “If a service call by an engineer is required, that engineer will be onsite within eight business hours of receiving the call for a contracted customer,” says Kollitz. “Calls are acknowledged within 15 to 30 minutes after the service request is placed with our call center. For depot based repairs, Multi Vendor Service can respond to requests for probe and coil repair with a no charge loaner shipped overnight for first priority delivery, and completes most repairs within a few days of receiving the customer’s product in house,” he says.

Bayer is able to provide such prompt service to customers in part because its Health-Care Service team specializes in servicing the company’s product portfolio of power injectors, according to Osbourn. And most parts are near at hand. “These field service engineers carry sufficient ‘trunk stock’ to have the products on hand,” says Osbourn.

This means there’s no delay waiting for a part to arrive. Bayer also offers Virtual Care which allows for remote diagnosis to help identify and possibly resolve errors remotely. All of this is backed by a 24/7 technical assistance center, she says.

As a group, they believe as imaging technology continues to advance, software will play a growing role in its operation and by extension, remote service and monitoring will become a more important service and should be a welcome one for cost-conscious hospitals.

Another tip they offer for cost-conscious hospitals, or really any facility that isn’t looking to throw out money is to be sure of what’s being included when it comes to negotiating a service contract. They suggest hospitals look at the details of the individual proposals to ensure an “apples to apples” comparison. What may seem like a deal can ultimately cost more than another offer once all aspects of a contract are considered.
<< Pages: 1 - 2 - 3 - 4 - 5 - 6 - 7 - 8 - ... >>

Related:


You Must Be Logged In To Post A Comment

Advertise
Increase Your
Brand Awareness
Auctions + Private Sales
Get The
Best Price
Buy Equipment/Parts
Find The
Lowest Price
Daily News
Read The
Latest News
Directory
Browse All
DOTmed Users
Ethics on DOTmed
View Our
Ethics Program
Gold Parts Vendor Program
Receive PH
Requests
Gold Service Dealer Program
Receive RFP/PS
Requests
Healthcare Providers
See all
HCP Tools
Jobs/Training
Find/Fill
A Job
Parts Hunter +EasyPay
Get Parts
Quotes
Recently Certified
View Recently
Certified Users
Recently Rated
View Recently
Certified Users
Rental Central
Rent Equipment
For Less
Sell Equipment/Parts
Get The
Most Money
Service Technicians Forum
Find Help
And Advice
Simple RFP
Get Equipment
Quotes
Virtual Trade Show
Find Service
For Equipment
Access and use of this site is subject to the terms and conditions of our LEGAL NOTICE & PRIVACY NOTICE
Property of and Proprietary to DOTmed.com, Inc. Copyright ©2001-2019 DOTmed.com, Inc.
ALL RIGHTS RESERVED