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No good deed goes unpunished (temper-temper)

by Philip F. Jacobus, CEO | February 07, 2018
Frequently, I am involved in settling disputes. If there is one piece of advice I would give to any person involved in any sort of negotiation, it would be to not lose your temper!

Here is the story:

A well known DOTmed user, whom I will call, "Melinda," was involved in a transaction that included some equipment that had to be removed and disposed of. The equipment that needed to be disposed of had some residual value for spare parts. Because Melinda did not normally deal with that product line, she went to another DOTmed user, whom I will call, "Ron."

Melinda offered to give the parts to Ron for free (great deal, ay?).

Ron said that he would be glad to take possession of the parts, but he did not have any way to move them. So, Melinda introduced Ron to a deinstaller, for our story, his name is, "Brad."

Melinda did not ask for anything in return.

Ron made an arrangement with Brad to move the spare parts to Brad's warehouse. Ron also made an arrangement with Brad to move two other pieces of equipment.

Ron made all of these arrangement without ever consulting Melinda to ask her advice, or approval about the deal with Brad.

Had Ron asked Melinda for her advice, Melinda would have suggested not to store equipment in Brad's warehouse because Brad is seldom there at his own warehouse.

Time passes, and Ron wants his parts.

Brad is not immediately available and Ron commits the worst possible sin! Not only does Ron lose his temper, but he swears at Brad and reads him the riot act.

Brad does not like that and says, "I don't have to take this," and hangs up on Ron.

At this point, angry Ron calls Melinda and says, "I have this problem. What are YOU going to do about it?!?!" (As if it was Melinda's fault that Ron lost his temper.)

What's the moral of the story?

If someone has your equipment in their possession, do not lose your temper.

Do not enter into an arrangement without writing down your understanding.

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About Phil Jacobus

Phil Jacobus has been involved in health care since 1977, when he visited China to sell equipment. He has done business in 35 countries and still travels extensively. Phil is active in charity, helps rural clinics and always tries to help DOTmed users when he can.

Phil is a member of AHRA, HFMA, AAMI and the Cryogenic Society of America. He has contributed to a number of magazines and journals and has addressed trade groups.

Phil's proudest achievement is that he has been happily married to his wife Barbara since 1989, who helped him found DOTmed in 1998.

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