By Aimee Swope

It seems every day we hear about new technology that can improve the healthcare industry, but when it comes to implementing these technological advancements, many organizations tend to be considered stragglers. Most of the time, the hesitancy in implementing new technology can seemingly stem from the daunting tasks of installation, setup and staff training. Here are five tips for training your workforce to help take them from technology stragglers to leaders.

#1: Prioritize the adoption of the technology
Sure, an effective installment of your new software is crucial to its success. However, it is also necessary to prioritize the actual adoption of the technology. Oftentimes, the next steps in adopting software are de-prioritized and may be postponed for months due to busy schedules and a lack of emphasis placed on adopting the technology into everyday processes. As a result, the project falls by the wayside and sits unused and forgotten about. Before you know it, the excitement of the initial rollout has died down and implementation becomes far more difficult than it ever should be.

Companies that are driven to implement their technology immediately after rollout tend to be more successful at adoption and helping their employees adjust. Those who are genuinely excited about the adoption are more motivated and, as a result, will receive more benefits from the system.

#2: Ensure team leaders are involved in training
When introducing new technology, your teams may be hesitant about the upcoming transition because of a lack of understanding. In this situation, it can be beneficial to enlist the help of qualified team leaders who have the knowledge and ability to provide support during the initial rollout. These individuals should be those who are readily available to answer any questions that may help support the business flow as it relates to the technology. Offer in-depth training to these leaders prior to rolling out to the full workforce to ensure they can adequately speak to the changes.

These leaders do not necessarily have to be managers, so consider strong team members, or “rockstars,” who normally perform well and stand out amongst the rest. These individuals are your new technology advocates and can help ease the mind of hesitant colleagues, as well as generate excitement amongst the teams.

#3: Have a clear project timeline
We get it, especially when embarking on something new such as a companywide rollout of a new software system, it can be intimidating. There can be bumps and hiccups along the way that make it cumbersome and downright frustrating. To avoid unnecessary stress, have a clear project timeline prior to beginning. This will ensure everyone is on the same page and expectations on next steps are laid out.

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