KANSAS CITY, MO., Oct. 8, 2018 – At the Cerner Health Conference (CHC) Nuance Communications, Inc. (booth #501) today announced that Concord Hospital, an affiliate of Capital Region Health Care, is broadening its use of Dragon Medical One, Nuance's AI-powered speech recognition platform and PowerMic Mobile, a secure microphone app that turns any workstation at the hospital, clinic or home into a dictation station. The expanded rollout to all physicians and ambulatory nurses comes after Concord Hospital realized improvements in clinical documentation accuracy and efficiency and quantifiable time savings driven by the initial implementation of Nuance's solutions.

"We evaluated speech recognition solutions from multiple vendors and ultimately chose Nuance for its deep integration with Cerner, proven track record of delivering measurable outcomes, and flexible licensing model that enables us to deploy their technology to all our staff," said Garvin Eastman, application analyst, Concord Hospital. "With Nuance Dragon Medical One and PowerMic Mobile we experienced dramatic improvements in our staff's ability to more quickly and accurately capture a patient's complete story at the point of care. This initial success prompted us to expand the rollout of Dragon Medical One to all of our primary care and specialty practice nurses as well as other clinical leaders. We have also started testing the use of Dragon Medical One by practice management staff, using it beyond clinical documentation, including email, evaluations, and various other applications. The feedback we've received so far is confirming similar benefits to those reported by our physicians and nurses."

When Concord Hospital first implemented Dragon Medical One and PowerMic Mobile its aim was to drive an increase in physician adoption rates and improvements in clinical documentation accuracy and efficiency. After using the solutions, and more specifically built-in productivity tools, like personalized voice commands and AutoTexts, physicians are able to save an additional 328 hours per month—further helping reduce physician burnout by increasing automation to optimize workflows.
After seeing the time savings and improvements in clinical documentation Dragon Medical One provided its physicians, Concord Hospital's Chief Medical Information Officer envisioned how the solution could also empower its nurses who had become bogged down by the amount of documentation they were typing every day.

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