ORLANDO, Fla.--(BUSINESS WIRE)--PatientMatters, a patient access and advocacy solutions provider helping hospitals and health systems offer patients highly-personalized financial solutions, announced that Northeastern Health System has recently selected the company’s IntelliGuide® financial advocacy and patient eligibility service to improve patient access to public financial medical benefits and overall operational efficiency.

In order to support its growing community, Northeastern Health System, a healthcare provider based in Oklahoma, sought a flexible and proven patient advocacy service to incorporate into its revenue cycle operation to better assist patients coping with financial challenges. After an extensive search, PatientMatters’ IntelliGuide solution stood out as the top choice for Northeastern Health System, with its proven track record of improving the patient financial experience by advocating for uninsured and self-pay patients throughout their healthcare journey.

“Partnering with PatientMatters will allow us to improve the access to healthcare in our community and provide our patients with the resources they need to obtain the best possible care available,” said Jackie Hullinger, Director of Patient Financial Services at Northeastern Health System.
IntelliGuide is a patient advocacy service that connects uninsured patients to a broad range of federal, state and local medical benefits. The robust technology platform is built to support patients receiving services across the continuum of care, including inpatient, outpatient and the emergency department. A highly-skilled and experienced implementation team is placed onsite for the entire length of the engagement to provide support, identify opportunity gaps and speed up revenue recovery results for uninsured and self-pay patients.

“Being able to adapt to the changing healthcare needs of a community is imperative for any health system to provide a high quality patient experience,” said Cynthia Eden, Executive Director, Operations at PatientMatters. “Northeastern Health System recognizes patients as individuals with unique healthcare and financial needs, and we are thrilled to be working side-by-side with its hospital staff and our onsite advocates to implement innovative and customized approaches that ensure each patient, and the organization, is on the right financial path. By leveraging our all-inclusive solution that blends financial guidance with technology-enabled services and program intelligence, Northeastern Health System is able to provide support to patients throughout every step of the financial engagement process.”

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