by Sean Ruck
, Contributing Editor | April 24, 2020
From the April 2020 issue of HealthCare Business News magazine
For this month’s installment, we turn to the Lone Star State, where we spoke with Brett Lee, president of Texas Health Frisco, to learn more about him, the newly opened hospital and how it all came about.
HCB News: What inspired you to follow a career in healthcare?
I’d say I’m a healthcare lifer. My parents are both clinicians. I grew up in a small town in Oklahoma where I started as a volunteer in a hospital when I was 12. I’ve worked for a hospital or healthcare organization every year since, first as a physical therapist and now as an administrator.
HCB News: When you were treating patients, did your parents ever throw out advice? Or were you ever touching base with them about professional matters?
Absolutely! Any clinician or leader has their Mount Rushmore of people as sounding boards and my parents are definitely on that list. I really value their opinion, because they’ve been practicing for years. I bounced ideas off of them on how to approach a new program or an issue with our teams here in Frisco, and I think their guidance has been outstanding. You get a very unfiltered perspective of how your actions would be perceived by those who are actually doing the work.
HCB News: How long have you been with Texas Health Frisco?
Texas Health Hospital Frisco
I’m pretty new. I’m approaching a year. I joined in April of last year to bring the project to fruition.
HCB News: What influenced your decision to join the team?
It was really a lot of different factors that came together to make this the perfect fit. I have known the leadership at Texas Health for years. I’ve always held them in high regard. When the opportunity to create a brand new clinical platform in the fastest-growing area in the Dallas/Fort Worth Metroplex arose — the chance to blend the very best of a world-class academic medical center with a world-class, faith-based and community-focused health system into a unique care delivery platform that’s really unlike anything else that exists here — those were things that were just too good to pass up.
HCB News: From a staff perspective, what do you think the hospital is best known for?
We are still very new, but what we have is the unique opportunity to create a culture that brings the very best of all the organizations from where our staff are coming from and lay the foundation for an excellent culture. From the very beginning, we have been very inclusive of the staff in terms of how we operationalize the hospital. We had a series of sessions with our staff and clinician partners to design all the workflows that would go into this hospital. We had two all-day mock patient events where we tested those workflows and continued to develop them with our staff. Our strategic plan was developed with input of folks from within the community. We have really emphasized that we equally value outstanding care and clinical outcomes, and the creation of a warm and welcoming environment. We have implemented daily rounds and daily safety huddles with our leadership team where we go out and interact with our staff and talk about our key performance indicators and how we improve.