Crownover suggests that a typical maintenance visit can cost as much as $2000 (adding travel expenses and time into the equation). "While this may seem costly," he says, "when compared to the cost of canceling and rescheduling 10-20 patients, it's quite inexpensive."
Laser Scientific designs and manufactures products for the cosmetic and aesthetic laser industry and provides on-site laser service and repair supporting Lumenis/Coherent, Candela, GentleLASE, GeltleLASE Plus and Laserscope to name a few.
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Service is the priority at JLJ United, Inc., Austin TX, which focuses on three separate areas of service. Company president Geoffrey Loveless says his technicians first ensure that all the components are functioning according to the textbook. Technicians then focus on the machine's energy output and efficiency. "We also make sure it's properly calibrated," says Loveless, adding that it's then restored to "like new" condition.
Loveless, another proponent of preventative maintenance, provides a program that initially costs $1,500 and includes calibrations set to OEM specifications.
Mike Moreno, President, MedPro, Inc. Marlton, NJ, is a stickler for procedure. And when it comes to refurbished cosmetic, medical and ophthalmic lasers he says each one should be calibrated and inspected before delivery to a customer.
The Candela GentleYAG,
a popular MedSpa laser.
"This is complicated technology, and it is essential that it meets OEM specs 100 percent upon delivery," he says. Moreno suggests manufacturers should emphasize the importance of performing routine maintenance on pre-owned medical lasers. If practiced, most major problems can be avoided.
MedPro sells pre-owned medical aesthetic lasers and IPL devices. Moreno says pre-owned lasers allow hospitals and other facilities to improve patient care and yet remain competitive by upgrading existing equipment at reasonable costs. He's a big fan of the Internet, which has allowed many companies to reach physicians, plastic surgeons, dermatologists, hospitals, private practices and clinics throughout the globe who are not only looking for a greater selection of equipment, but want the re-seller to provide an expanded range of services like logistics, reconditioning and warranty extension.
