And informed consent can take on a more prominent role. It’s the physician’s responsibility to explain to patients not only why a virtual consult is a better option than in-person visits, but what the risks can arise with this mode of care.

Again, it’s worth a discussion with an experienced insurance broker on how providing virtual care services may change coverage specifics under the professional liability policy. It’s also worth noting that misdiagnoses attributable to telehealth platform failures are an issue for the service vendor. It doesn’t hurt to make sure that vendors’ Errors & Omissions (E&O) policies are in place at sufficient coverage limits.


About the author: Pete Reilly is the practice leader and Chief Sales Officer of global insurance brokerage Hub International’s North American healthcare practice.

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