CVS plans to add advanced machine learning models running on Microsoft’s cloud computing service, Azure, to scale-up retail loyalty and personalization programs. Azure will help expand CVS Health’s multi-cloud presence to over 1,500 new and existing business applications in Azure cloud. The software’s cognitive functions will also allow CVS Health to digitize intake services, including the 40% of prescriptions mailed or faxed in to help technicians fill prescriptions faster and easier, as well as automate and simplify processes.

“It’s really about that mobility; about having your health information available at your fingertips and allowing us as a company to be a part of your digital health,” CVS Health chief executive Karen Lynch told Forbes.


For JJMDC, the desire to partner with Microsoft stemmed from its need to manage and leverage increasingly large amounts of data generated by its medical devices. It also felt Microsoft’s investments in health care cloud, IoT, AI and machine learning and its suite of secure productivity and collaboration tools would help. “They also have off-the-shelf solutions that facilitate building this platform in a much faster, robust, compliant way to achieve the kind of connectivity and insights that we want,” said Jones.

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