by
Barbara Kram, Editor | April 29, 2008
MALVERN, Pa. - A series of strategic service initiatives for Siemens Healthcare's MI-PET technology has resulted in greater reliability and performance, with the greatest impact being shown for PET-CT systems in mobile-coach environments. A dedicated task force was formed to address opportunities to improve customer satisfaction, particularly in the mobile environment. As a result, Siemens has implemented a series of hardware and software improvements that have positively impacted system readiness, serviceability, and durability, which could lead to improved customer uptime, workflow, and ability to provide patient care.
As an ISO 9001:2000 certified manufacturer and service provider, Siemens is committed to continuous improvement in the reliability of its products, so customers will continue to see ongoing benefits.
MD Buyline user-satisfaction trending [Jan. 15, 2008] has reported significant improvements in system reliability, service response time and quality of repair for Siemens MI-PET products in the fourth quarter of 2007.
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About Siemens Healthcare
Siemens Healthcare is one of the world's largest suppliers to the healthcare industry. The company is a renowned medical solutions provider with core competence and innovative strength in diagnostic and therapeutic technologies as well as in knowledge engineering, including information technology and system integration. With its laboratory diagnostics acquisitions, Siemens Healthcare is the first fully integrated diagnostics company, bringing together imaging and lab diagnostics, therapy, and healthcare information technology solutions, supplemented by consulting and support services. Siemens Healthcare delivers solutions across the entire continuum of care - from prevention and early detection, to diagnosis, therapy and care. The company employs more than 48,000 people worldwide and operates in 130 countries. In the fiscal year 2007 (Sept. 30), Siemens Healthcare reported sales of €9.85 billion, orders of €10.27 billion, and group profit of €1.32 billion.
