New products that facilitate follow-up communication once patients return home are another recent innovation. Automated care plans help providers and patients stay connected regarding critical follow-up after each care episode. And automated patient-reported outcome surveys gauge patient health in the channel that’s best for them: online, text, or automated phone surveys.
While many of these innovations were developed in direct response to pandemic-related challenges, they also coincide with an important consumer trend: the desire for self-service and digital options. Data overwhelmingly prove that patients expect healthcare experiences to be as easy and seamless as their other consumer experiences.
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Short-term innovations are now long-term solutions
Covid has ushered in difficulties unforeseen just a few years ago. New challenges that we cannot anticipate may still be on the horizon. Yet one thing is for sure: innovations that resulted due to Covid are here to stay—and that’s good news for providers and patients alike!
About the author: Kristen Jacobsen is the vice president of marketing and OmniChannel engagement at RevSpring.Back to HCB News
