Strong collaboration with technology partners. EHR vendors and other technology providers often partner with QHINs to deliver interoperability to their end users. This requires collaboration to ensure optimal end-user experience. When necessary, QHIN support staff must be willing to work with their partners to proactively identify potential points of failure or to troubleshoot when issues do occur.

All aspects of interoperability are prioritized. Ultimately, to fully support providers, payers, and other end users, QHINs must prioritize all aspects of interoperability, whether within the confines of their own networks or not. That begins with a strong support infrastructure that prioritizes the proactive identification of all potential failure points along the message delivery cycle and the creation of strong working relationships with other networks.
As the network of networks for interoperability, TEFCA QHINs are only as strong as the weakest QHIN. To ensure interoperability success, a QHIN’s network support staff must work effectively with other QHINs and partners to create a unified virtual network.
When seeking a QHIN partner that can deliver a positive interoperability experience, stakeholders cannot overlook the importance of support teams who are knowledgeable, collaborative, and willing to go the extra mile to ensure interoperability success.

About the author: Dr. John Blair is the CEO of MedAllies.

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