Moving beyond development
A strong provider-vendor partnership goes beyond just creating the software. For successful implementation, collaboration is needed to tailor the product to the provider's workflow. To ensure product longevity, innovation is also key, with both sides contributing ideas and the vendor updating features based on user feedback. Trust and transparency are vital, and open communication ensures successful collaboration.
To take their solutions to the next level, providers should consider shared risks and rewards, such as joint software development projects with agreements that detail scope, expectations and output ownership. This incentivizes both parties to work towards a common goal and allows the provider to include many of their specific needs in the scope of work for early versions of the product. The original version of the Homecare Homebase product was a joint development with a care provider and HCHB regularly pursues joint development projects with customers.
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Technology companies should involve providers early in the development process to effectively integrate provider feedback. Early access programs, surveys, focus groups and pilot programs keep them engaged throughout development with ongoing check-ins. Use this feedback to iterate and refine the product and provide comprehensive training and support upon launch.
The impact on home-based care innovation
Incorporating caregiver and provider feedback during the product development process is not just a best practice—it's a necessity in the home-based care industry. This partnership unlocks insights that lead to better products, enhances real-world applicability, builds trust and advocacy, and helps avoid costly mistakes. As the home-based care market continues to grow, the importance of caregiver collaboration will only increase, making it the golden ticket to true innovation and impactful solutions.
About the author: Scott Decker joined Homecare Homebase as President in January 2018 with over 25 years leadership in a wide range of home health care ventures. The founder of Healthvision and former finalist for DFW Entrepreneur of the Year, Scott has also served as President & CEO of HealthSparq, President of Nextgen Healthcare, and most recently as CEO of MDLive, which offers 24/7 virtual access to doctors and therapists. Scott is a graduate of Trinity University in San Antonio.
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