AI bots (voice and text/web) can be used to field and respond expertly, naturally, and automatically to customer and patient inquiries. AI sentiment analysis is used to determine if/when to drop the communication from a bot to a person.

For instance, through automated inquiries, patients and providers can make inquiries about their bills, pay their bills, refill prescriptions, find out the status of an order, process order cancelations, make modifications and additions, and change shipping options, etc. For scheduling, patients can make, confirm, or change appointments. And with real-time AI-enabled translation, both the industry and providers can assist practices and patients in their natural language.

Business process automation

Business process automation is AI used to reduce or eliminate certain internal industry and practice processes, especially those that are very resource-intensive and repetitive. For example, AI can be used to automate tasks by partially or completely taking over repetitive, manual processes.

Patient tools
There is an extensive world of tools that allow patients to take charge of, and understand, their health and options. This enables patients to participate in the management of their care.

For instance, DIY patient/practice services assist in scheduling, billing/invoicing, inquiries, and prescription refills. AI can also help patients locate the best doctor for their needs by combining preferences, expertise, price, insurance network, reimbursement, geography, language, and more. Simulation tools educate patients, helping to visualize treatments and outcomes; IoT systems help patients track their health; and virtual health assistants help patients understand and manage their health with personalized health advice, medication reminders, appointment scheduling, and symptom monitoring.

Smart inventory
Smart inventory is analytical and computer vision AI used to determine and maintain proper inventory levels in medical and dental practices. For example, through predictive analytics, AI algorithms analyze historical sales data, market trends, and other relevant factors to predict future demand accurately. Additionally, auto-replenishment is AI used to determine optimal reorder points and quantities, reducing the risk of stockouts or overstock situations.

Sales assistance
Generative AI (GenAI) can be used for sales assistance, allowing customers to search for products they are interested in, and then receive easy-to-follow, structured responses, such as videos.

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