Do Your Part: How to Ensure Quality
Read some advice from parts experts about selecting reliable parts and partners...

"The pressure to contain the total cost of ownership on equipment is not likely to abate. Aftermarket parts providers can offer significant savings to hospitals relative to OEM parts. Check for types of providers to ensure that the organization's quality and cost measures are being adhered to."


- Jay Oyakawa
Chief Development & Operations Officer
ReMedPar


"Quality of the part is critical. Go with a company you know. Price isn't the only important factor. You want to be able to get a part that's going to work so you don't have to keep replacing them. Go with a company that has good knowledge regarding what needs to be done to repair the system. That may be a challenge because there are constantly new revisions of the products and keeping up with the changes can be complicated. Make sure the company has the experience to know what part works on what system. Also be sure to verify the company has a validated system in place to ensure what they are selling is of high quality. Confirm they hold proper certifications, follow industry guidelines and provide a warranty."

- Tom Seiler, General Manager
Ambassador Medical Division of GE Healthcare


"Do your research! Like any purchase, work with companies that have a
good reputation for delivering as promised, a track record of providing quality, functional parts and a company that seeks to partner with you for a long-term relationship."

- Jason Crawford, President
Block Imaging Parts and Service, Inc.


"Know who you are buying from and get a warranty on the part. How will they honor that warranty? What is their turnaround time--if the part doesn't work, what is the turnaround time to get you the next part or refund the money?"

- Rick Stockton, President
Atlas Medical Technologies


"You have to do your due diligence and make sure you know everything--down to even how companies are storing their parts. Shipping is another thing. Things have to be properly packed. You have to make sure the shipping team is in place with packaging to prevent shifting, vibrating and damage....the best thing a customer can do is physically visit the vendor's operation and meet with the staff face-to-face. It may be an investment in time and money, but
you will know exactly what you're dealing with."

- Wayne Kramer
Vice President of Global Parts Operations
C&G Technologies


"But from people who know the equipment, not from telephone marketers."

- Scott Sobolik, President

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