“Resourcing is something we take seriously. We are very aggressive in finding those high quality resources from the OEMs or from hospital groups, and pay very close attention to it all,” Fraza says.

Many of the companies purchase complete systems for parts and then do their due diligence to ensure that they are all working.


“We bring those systems in-house and stage each system to verify each and every part is to OEM specification prior to tearing the system down for parts,” says Gregg Pearson, president of MagnaServ Inc., which has a complete line of GE MRI and CT parts stocked in six regional locations across the country. “Our in-house repair operation verifies each and every part repaired is operating to OEM specification prior to adding the part to our stocking locations.”

If the company doesn’t have a part in stock, Pearson says it will strip the part from one of its staged systems or second source the part from various vendors.

Medical Purchasing Resource LLC. offers parts for different aesthetic laser systems and obtains most of its inventory directly from manufacturers or direct suppliers.

“We do have some laser systems available in-stock as part systems when all other sources are exhausted,” said the company’s president, George Beach.

Finding a Deal
One need only look at the listings on DOTmed.com to see that the parts industry is inundated with suppliers and dealers, but that doesn’t mean all are equal.

“One of the things that has hurt the reputation of the parts industry is what I would call ‘ease of entry into the business.’ Anybody with a computer and a phone can be in the parts business,” Suffridge says. “What people need to know is where you are getting those parts from. You could be purchasing that part from a parts junkyard and not a company and facility like ours. At ReMedPar, it took us 25 years and tens of millions of dollars of investment in our infrastructure and business to develop this high level of quality.”

With so many options, one might think that simply finding the lowest price is the way to go, but parts companies warn that this often causes major problems.

“Customers should understand that putting the price of the part as the foremost parameter is very risky,” Wilkins says. “If you want a tested part, you need to realize that testing process has a cost component which has to be recovered.”

Kramer tells customers, you can’t judge a book by its cover.

“There are many statements that exist in the industry about what companies provide, so it’s always best to do your homework,” he says. “Dig deep to understand how your provider ensures quality, stock consistency, warranties and technical support.”

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