DOTmed Home MRI Oncology Ultrasound Molecular Imaging X-Ray Cardiology Health IT Business Affairs
News Home Parts & Service Operating Room CT Women's Health Proton Therapy Endoscopy HTMs Mobile Imaging
SEARCH
Current Location:
>
> This Story


Log in or Register to rate this News Story
Forward Printable StoryPrint Comment

 

More Cost Containment Corner

Strategic partnerships: A path to the three rights Achieving the right care requires collaboration

How to improve readmission rates with a population of at-risk patients Neil Smiley, founder Loopback Analytics, on why data analytics must be leveraged at every step

Health care’s uncertain future A diverse set of skills are required for hospital leaders to succeed

Preserving practice revenues in a multitasking world How revenue cycle management companies can improve productivity and patient care

Cost Containment Corner - The importance of redesigning care for at-risk patients Hospitals need to get smart to lower readmission rates

See All Cost Containment Corner  

More Industry Headlines

RSNA Product Showcase Some of the latest technology being showcased on the exhibit floor

The first (and only) female Medal of Honor winner How a doctor turned Civil War spy left her mark in history

Shanghai Pharma to acquire Cardinal Health China business for $1.2 billion Deal includes pharma and medical products distribution business

Carestream Health now shipping MyVue Center Self-Service Kiosk Provides patients with access to imaging exam records quicker

Digital health intelligence finds the patient Innovation across the globe becomes increasingly mobile, digital, personal and accessible

ARUP and ASI launch PathFusion pathology imaging suite Result of multi-year collaboration

Elekta to add functional imaging capabilities and take more time to validate MR-linac system Expects CE approval in first half of 2018

MEVION S250i Proton Therapy System scores CE mark First European installation to be in Netherlands

Sectra partners with Telemedicine Clinic to support orthopedic customers Offers teleradiology services for assessing loose implants

Philips' Azurion image-guided therapy speeds up treatment Can yield 17 percent reduction in interventional procedure time: study

Masterful patient onboarding with three important steps

By Chris Byers
From the July 2017 issue of DOTmed HealthCare Business News magazine

First impressions are vital in the health care industry.

A person’s initial encounter with your facility can make or break the decision to become your patient. Health care is extremely personal and often invasive, so it’s critical to do whatever you can to put people at ease and lessen their burden — starting with the onboarding process.

Story Continues Below Advertisement

CT, MRI, NM, SPECT/CT, PET & PET/CT service, refurbished systems and parts

Accelerate your ROI with our Black Diamond Certified refurbished systems. One year warranty - ISO 13485 Certified - FDA registered - Over 65k parts in inventory



Patient onboarding is the process of registering new patients and getting them oriented with your facility. If your onboarding process is clunky and outdated (starting with a clipboard full of confusing, cumbersome paper forms), you’re likely dimming the patient experience and damaging your first impression. If you’re onboarding effectively, new patients should quickly understand that your organization offers convenient, timely and confidential care.

Consider how your patients interact with the world and dispense information in their day-to-day lives. They send text messages in lieu of voice-to-voice communication. They purchase clothes, toys, and even meals, online. They apply for jobs via electronic applications. They take full advantage of the convenience technology provides in every other facet of their life, so why wouldn’t they expect the same from their doctor’s office?

To improve the patient experience at your health facility, start by mastering patient onboarding. Show new patients that you respect their time and privacy by taking the following three steps.

Adopt digital patient onboarding forms
There’s nothing more inefficient than onboarding patients with paper forms. You’re asking people who are likely rushed, stressed or sick to sit in a crowded waiting room and fill out a stack of intake forms. This means their handwriting likely won’t be fully legible, or they’ll inadvertently omit information. Then, someone from your office has to scan the form or manually enter the patient information into your database. The entire process is tedious and error-prone.

Online patient intake forms are a much simpler solution. Allowing patients to complete onboarding forms online, before they ever enter your office, can do wonders for your health facility. Online forms boast higher completion rates with fewer errors and greater security. They drastically reduce the time required for administrative processing. Best of all, you won’t fall behind schedule when the first patient of the day is still filling out onboarding forms 20 minutes into her appointment time.

Your patients benefit, too. They can complete the necessary intake forms on their own time without feeling rushed. And they don’t have to spend extra time in the waiting room filling out paperwork (or waiting because someone else took extra time to fill out the forms). Plus, digital forms can be customized for convenience, which helps to declutter hefty medical forms.
  Pages: 1 - 2 >>

Related:


You Must Be Logged In To Post A Comment

Advertise
Increase Your
Brand Awareness
Auctions + Private Sales
Get The
Best Price
Buy Equipment/Parts
Find The
Lowest Price
Daily News
Read The
Latest News
Directory
Browse All
DOTmed Users
Ethics on DOTmed
View Our
Ethics Program
Gold Parts Vendor Program
Receive PH
Requests
Gold Service Dealer Program
Receive RFP/PS
Requests
Healthcare Providers
See all
HCP Tools
Jobs/Training
Find/Fill
A Job
Parts Hunter +EasyPay
Get Parts
Quotes
Recently Certified
View Recently
Certified Users
Recently Rated
View Recently
Certified Users
Rental Central
Rent Equipment
For Less
Sell Equipment/Parts
Get The
Most Money
Service Technicians Forum
Find Help
And Advice
Simple RFP
Get Equipment
Quotes
Virtual Trade Show
Find Service
For Equipment
Access and use of this site is subject to the terms and conditions of our LEGAL NOTICE & PRIVACY NOTICE
Property of and Proprietary to DOTmed.com, Inc. Copyright ©2001-2017 DOTmed.com, Inc.
ALL RIGHTS RESERVED