“We developed our remote monitoring capabilities because we believed that we could decrease downtime, lower operational costs, and increase equipment reliability and longevity of our RTLS platform,“ said Sandra Rasmussen, Sonitor’s senior vice president. “We have always provided high quality, responsive support services for our customers, and this was a way of doing so even more efficiently and in real time. We want to proactively alert our customers about a potential issue before it becomes a problem, rather than have them call us when something is already a problem.”

Through web-based solutions, system management can also be administered directly by the RTLS providers themselves. RTLS companies can directly perform remote diagnostics and configuration with their own teams of technical personnel. This combination of new software monitoring systems and expert RTLS remote supervision can give RTLS users confidence that their IoT will be professionally supported and maintained.


The benefits of deploying state-of-the-art RTLS monitoring software along with remote diagnostics, updates, and configuration are significant. They include:

• Visibility: Dashboards allow for simple visualization of system functionality and health, including map views and menu-driven functionality. The latest systems can provide real-time system performance information as well as tag and infrastructure signal strength and battery status information.


• Data Management and Configuration: Data can be displayed based on user-determined parameters. Queries can be easily created, saved, and shared, allowing for greater capacity to mine and analyze data.


• Uptime: Combined with remote monitoring performed with RTLS technical staff, these systems can deliver improved uptime and low-to-zero routine system maintenance rates for the contracting facilities. Through advanced mapping capabilities, advance platforms such as SenseView can pinpoint the exact location of system issues, thereby enabling rapid, focused service.


• Confidence: Real-time knowledge that a system is performing optimally at any given time.


• Flexibility: Remote monitoring eliminates the need to remain at a fixed location to monitor or control technologies linked through the IoT, allowing facilities to best manage resources and capacity.

Even the most exciting technologies must achieve reliability before they can be effectively and reliably utilized for maximum impact. By supporting RTLS with remote monitoring and synthesizing the resulting data for users, innovative manufacturers are helping health care facilities put RTLS to work on the industry’s core issues, such as improved efficiency, quality, safety and financial outcomes.

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