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Does MITA's service standard sidestep the elephant in the room?

November 01, 2017
Business Affairs Parts And Service

If the goal of the MITA standard was truly patient safety, why was there no attempt in either the MITA standard or in the creation of any corollary consensus document to deal with the elephant in the room? Could the reason for this sidestepping possibly have its real genesis in competitive origins to exclude independent diagnostic imaging servicers from undertaking certain servicing contracts? We welcome being disabused of this concern.

A standard potentially unattainable for ISOs
We also hope that the American National Standards Institute (ANSI) and other interested parties take notice that there are substantial issues of dominance, openness and balance contrary to the Essential Requirements of ANSI. See ANSI Essential Requirements: Due Process requirements for American National Standards.



IAMERS elected to be an observer in this process. While ANSI requirements require consensus, it is challenging to build a consensus when open and obvious standards requirements are dismissed in favor of watered-down language. An example of this is "training" on the equipment. Since a comprehensive ‘training’ provision would plainly require access to equipment information and such was unpalatable, putting in a substitute provision that training must be "as determined by the owner of said device" was a half measure.

In this era of reduced regulatory activity, standards, when approved or incorporated into health care procurement programs may well have, for practical purposes, the force of law. One only needs to note ISO quality standards such as ISO 9001 and 13485 to observe they often serve as a framework for many medical device businesses. In the case of the MITA imaging standard for servicers, the proposed standard would require servicers to assume many of the responsibilities currently imposed on manufacturers by the FDA quality management regulation, 21 C.F.R. 820 et. seq. without any defined path toward access to the information necessary to achieve the standard. Indeed, the manner in which MITA sidestepped this area during months of drafts by the insertion of ambiguous terms such as "specified requirements", "established procedures" and adherence to "intended purposes" or "applicable authorities", removes doubt that MITA purposely did not address how independent servicers would achieve the many benchmarks established without manufacturer cooperation.
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Richard Geertson

The elephant

November 02, 2017 04:39

Robert,
Well written. It certainly seems that MITA is being purposely vague in an effort to tie the hands of ISOs, or at least make them vulnerable.
And WHO does this benefit? Certainly not the end-user or patients.

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William Dixon

MITA

November 03, 2017 04:01

Robert...Go get em! Clear and concise....but somehow THEY won't be able to understand this even with as matter of Fact ..pointed...supported...and defined as you have stated this quest. There are bigger issues, but as with all bait and switch issues, they want everyones attention over here on this nonexistent matter while we ignore the real "elephant"!

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Wayne Webster

Elephants never forget

November 06, 2017 05:15

There's an old idiom, "Don't bite the hand that feeds you." Every schoolboy knows the meaning. So, why don't the OEM's understand what they are proposing with this standard and the restrictions they place on the information required to meet the standard? What will they do when acquiring system wide asset management contracts? How will they service those devices not of their own? What will they do when they earn the wrath of buyers once buyers realize they can't repair or hire whom they wish to repair their device? MITA is a mouthpiece. Where's the intelligence behind it? Here's another idiom the OEM's might consider, "The best-laid plans of mice and men often go awry."

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