With the number of exams and the rate of recalls reduced, patients are less likely to experience unnecessary exposure to radiation while also getting back out of the hospital faster and generating fewer expenses for the health care system.
10) The new patient experience
Social media, online reviews and the unrivaled retail experience of shopping on Amazon are all factors forcing radiologists to think of patients as consumers.
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“Being consumer-centric and embracing patients as consumers means that you’re thinking about your patient before, during, and after their care experience,” said Matt Henry, a health care expert with management consultant firm Point B, at
an RSNA educational gathering dedicated to this subject.
This shift in how physicians think about their patients is echoed by the way radiologists are being asked to step out from behind their workstations and engage more meaningfully with the people whose images they are evaluating.
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