*
A team-approach to quality improvement is encouraged and initiatives are carried out by interdisciplinary teams, as is the case with the Data Provider Group. Process improvement is driven by data measures and, therefore, integrity of the data is a top concern. A comprehensive dashboard system helps hospital leaders monitor clinical outcomes and results in a shared consistency of purpose and a strong culture of prevention.

Finalist: INTEGRIS Baptist Medical Center - Oklahoma City
A commitment to accountability and transparency is driving quality improvement at INTEGRIS Baptist Medical Center. The 564-bed hospital currently posts data on quality, patient satisfaction and pricing on its Web site. The quality improvement initiatives underway at INTEGRIS Baptist Medical Center demonstrate a responsibility to the patients and community served. The spotlight that accompanies transparency has served as an additional motivator for hospital leaders and staff. To ensure that every employee has a stake in quality performance, INTEGRIS Baptist has instituted a pay-for-performance program system wide.
*
Like other organizations, INTEGRIS Baptist had to undergo a cultural transformation - shifting from a culture of blame to one of teamwork - before it could achieve success in improving quality. Evidence-based practices were used to create a "Framework for Approaching Patient Safety" that outlines steps needing to be taken in order to achieve the organization's pursuit of improved quality.
*
INTEGRIS Baptist recognizes the importance of reflection and invests significant time in reviewing processes to identify opportunities for improvement. These learnings are then incorporated into ongoing education for employees, a core aspect of quality improvement.

Citation of Merit: Amarillo VA Health Care System - Amarillo, Texas
At Amarillo VA Health Care System, employees have a strong sense of duty to provide veterans and their families with quality care that is compassionate, timely, efficient and ethical. The 189-bed teaching facility has undergone significant changes in culture to achieve an environment of patient-centered care where they can deliver high quality care to those who have served our country. They have bolstered care through adoption of quality initiatives identified through the VA's National Center for Patient Care.

*
They have worked to implement electronic medical records and a bar coding medication administration system.

More Industry Headlines