For example, Cary Lucian, field service engineer for GE Healthcare, recently received a message on his cell phone regarding a potential issue detected at Scripps Memorial Hospital La Jolla, the busiest cardiovascular center in San Diego County. From the diagnostics, Lucian was able to identify the cause and immediately order the replacement tube to prepare for the maintenance call. "Cary took the initiative, knew what he had to do and had the replacement parts on site before we even knew there was a problem," Lisa Gonsalves, Database Administrator for Scripps Memorial remarked. "This proactive service decreases emergent downtime, which is critical to our clinicians."

Lazarus noted this level of reliability creates a "good problem" for the service team. "As we often fix the trouble behind the scenes, our biggest challenge is letting the healthcare providers or clinicians or hospitalsknow the value we added!" she remarked. "As long as they see the equipment as more reliable, that's our real reward."


The Innova Promise comes standard on all GE Innova family products.

The Cardiology Call Center can be reached through the standard GE CARES line, 1-800-437-1171, Option 4. Outside of staffed hours, calls are routed to GE's 24-hour Global CARES Center.

"These programs are, as all of our programs are, the direct result of customer feedback," stated Lazarus. "We understand that healthcare providers need to focus on patient care, so our focus is providing exceptional reliability - both through on-site and remote support. As feedback continues to come in, we'll continue to evolve."

About GE Healthcare

GE Healthcare provides transformational medical technologies and services that are shaping a new age of patient care. Our expertise in medical imaging and information technologies, medical diagnostics, patient monitoring systems, performance improvement, drug discovery, and biopharmaceutical manufacturing technologies is helping clinicians around the world re-imagine new ways to predict, diagnose, inform, treat and monitor disease, so patients can live their lives to the fullest.

GE Healthcare's broad range of products and services enable healthcare providers to better diagnose and treat cancer, heart disease, neurological diseases and other conditions earlier. Our vision for the future is to enable a new "early health" model of care focused on earlier diagnosis, pre-symptomatic disease detection and disease prevention. Headquartered in the United Kingdom, GE Healthcare is a $17 billion unit of General Electric Company (NYSE: GE). Worldwide, GE Healthcare employs more than 46,000 people committed to serving healthcare professionals and their patients in more than 100 countries. For more information about GE Healthcare, visit our website at www.gehealthcare.com.

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