by
Barbara Kram, Editor | August 04, 2008
The Siemens Healthcare service organization in the United States includes more than 1,300 Customer Service Engineers (CSEs) in eight regional zones. CSEs are supported by a parts distribution network headquartered in Memphis, Tenn., which replenishes inventory daily at five regional parts depots and 12 local depots. The UPTIME Service Center, located in Cary, N.C., operates 24 hours a day, 365 days a year, and handles more than two million calls annually.
"Our U.S.-based customer care model integrates technical support engineers, applications specialists, and an engineer dispatch model that's built for speed," said Westerhold. "When a call comes in, customers are immediately referred to experts familiar with their institution and their system. If an on-site engineer is required, they arrive with an optimal action plan to get the system running quickly."
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About Siemens Healthcare
The Siemens Healthcare Sector is one of the world's largest suppliers to the healthcare industry. The company is a renowned medical solutions provider with core competence and innovative strength in diagnostic and therapeutic technologies as well as in knowledge engineering, including information technology and system integration. With its laboratory diagnostics acquisitions, Siemens Healthcare is the first integrated healthcare company, bringing together imaging and lab diagnostics, therapy, and healthcare information technology solutions, supplemented by consulting and support services. Siemens Healthcare delivers solutions across the entire continuum of care - from prevention and early detection, to diagnosis, therapy and care. Additionally, Siemens Healthcare is the global market leader in innovative hearing instruments. The company employs more than 49,000 people worldwide and operates in 130 countries. In the fiscal year 2007 (Sept. 30), Siemens Healthcare reported sales of €9.85 billion, orders of €10.27 billion, and group profit of €1.32 billion. Further information can be found by visiting http://www.siemens.com/healthcare.
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