Customer CareLife - Customer Care program with comprehensive services
The Customer CareLife care concept offers training courses for almost all imaging modalities as presence events or as e-learning in German and English. Customer CareLife also includes services for customers who want to utilize today's investments throughout the system life cycle and realize a maximum return on their investments: this includes innovative applications for the selective extension of the hospital's service spectrum, customized upgrade packages for keeping the systems up to date, and individual migration concepts for paving the way to a new device generation.

With "Uptime Services", the Customer Care program offers a multitude of innovative proactive services that enable the detection of potential faults in medical systems before malfunctions occur. This minimizes downtimes and decisively improves planning security and workflows in hospitals and medical practices. The Siemens Guardian Program, for example, allows the real-time, proactive online monitoring of medical systems. System errors and potential deviations from the current standard values can be quickly detected and remedied so that reliability and availability of the system are considerably increased. The basis for this is the Siemens Remote Service (SRS) platform to which Siemens can connect the systems of its customers worldwide. Today, up to 50 percent of all system malfunctions can be remedied by SRS via remote access.

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The Siemens Healthcare Sector is one of the largest suppliers of healthcare technology in the world. The company defines itself as a medical solution provider with core competences and innovative strengths in diagnostic and therapeutic technologies as well as knowledge processing, including information technology and system integration. With its acquisitions in laboratory diagnostics, Siemens Healthcare is the first integrated healthcare company that combines imaging and lab diagnostics, therapy solutions, and medical information technology and also supplements these with consultation and services. Siemens Healthcare provides solutions for the entire supply chain under one umbrella - from prevention and early detection to diagnosis, therapy, and finally, aftercare. Additionally, Siemens Healthcare is a global brand leader for innovative hearing aids. Siemens Healthcare currently has around 49,000 employees worldwide and is represented in more than 130 countries. In fiscal 2007 (up to 30 September), Siemens Healthcare achieved sales of € 9.85 billion and incoming orders of € 10.27 billion. The Group earnings amounted to € 1.32 billion.
For more information, go to: http://www.siemens.com/healthcare

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